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Caring for my elderly father

Story from nhs.uk

"Caring for my elderly father"

About: Good Hope Hospital

My father visited the hospital today, he was treated with the utmost care and kindness, he has come away feeling happy and confident, I live in Scotland so I am unable to be with him. Thank you to Good Hope!

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 21/10/2015 at 16:25
Published on Care Opinion at 17:09

Dear Anonymous

Thank you so much for your comments regarding your father's recent attendance at Good Hope Hospital.

I do appreciate living so far away makes it difficult for you to support him at appointments such as this and I am so pleased that he felt he was treated with the utmost care and kindness, and came away feeling happy with the service he received. Our staff work very hard to provide a positive patient experience and I will ensure that Julie Taylor Head Nurse for Good Hope Hospital is made aware of your feedback.

Thank you for taking the time to post your comments, it is most appreciated.

Kind regards

Marie Helebert

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Response from Good Hope Hospital 8 years ago
Good Hope Hospital

Submitted on 22/10/2015 at 10:03
Published on nhs.uk on 24/10/2015 at 02:32

Dear Anonymous

Thank you so much for your comments regarding your father's recent attendance at Good Hope Hospital.

I do appreciate living so far away makes it difficult for you to support him at appointments such as this and I am so pleased that he felt he was treated with the utmost care and kindness, and came away feeling happy with the service he received. Our staff work very hard to provide a positive patient experience and I will ensure that Julie Taylor Head Nurse for Good Hope Hospital is made aware of your feedback.

Thank you for taking the time to post your comments, it is most appreciated.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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