"Disgusted"

About: Royal Blackburn Hospital

I am very disgusted with how staff are treating my Grandmother who has recently been taken to hospital due to being terminally ill. Upon arrival she had no pillow for 9 hours until a porter came with one. She has also not been given her medication correctly and is in more pain at the hospital than she was at home. Her medication was left at the end of her bed for her to take which she is unable to take herself as she is too weak to do so. The staff came the next morning and my auntie questioned if she has had her medication yet, in which they replied 'I don't know I will have to ask someone'. They also did not change her bed sheets for her so my auntie had to do so. I would like to know why such 'highly qualified' members of staff are letting this appalling behaviour take place in an environment that is meant to be caring.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Blackburn Hospital

We are very sorry for your experience of your grandmothers treatment with us. I would ask that you contact me (Helen Ritchie) on 01254 834471, or you can email me on Helen.ritchie@elht.nhs.uk so that I can investigate your concerns further.

If you are visiting the hospital over the weekend, please do not hesitate to ask to speak to the matron on call who will also be able to discuss your concerns with you.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

I apologise again and hope that you contact me soon.

Thank you

Helen Ritchie, Senior Patient Experience Facilitator

  • {{helpful}} of {{total()}} people think this response is helpful