"Experience of Audiology and ENT, and earlier..."

About: Royal Blackburn Hospital

The ENT correctly diagnosed the cause of my hearing loss, on a very rare complaint, got the treatment organised, and were very caring.

Recently, this has resulted in visits to Audiology, who could not be improved on in terms of caring, sharing, flexibility and professionalism.

We know that budgets are tight, but the people I know are all fantastic.

Earlier, I also had similar expertise from a surgeon, following a major car crash.

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding your recent experience in the ENT department at Royal Blackburn hospital and thank you for taking the time to do so.

It is a pleasure to receive such lovely feedback and I will make sure your comments are passed onto the team who will be delighted to hear that your experience was really positive as we always strive to deliver safe, personal & effective care.

If you would like to speak with one of our Patient Experience team so we can understand what made this such a positive experience we would really value this so that we can try to make it like this for every patient visiting our hospitals.

You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk .

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting and best wishes.

Helen Ritchie, Senior Patient Experience Facilitator

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