"Great every time!"

About: Burnley General Hospital

I have a severe phobia of needles and the staff at Burnley general have always treated me with respect and go out of their way to try to make me as calm and comfortable as possible. Whether it was major surgery in the women's health clinic or something minor, they are always happy to compromise and find a way to ensure that a procedure is completed with the minimum of stress for all involved. I attended Dermatology on 1/10/15 for removal of a mole and the staff were excellent.

It's a pity the same can't always be said for Royal Blackburn where I have been treated as though I am a childish time waster and Ive had to fight for procedures to be modified to take into account my phobia.

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Responses

Response from Burnley General Hospital

Many thanks for your feedback on your experiences at Burnley General Hospital and thank-you for taking the time to do so.

I am pleased you were happy with your experiences at the Womens health clinic and Dermatology and I will forward your comments to the relevant teams.

How-ever, I am sorry for your experience at Royal Blackburn Hospital and if you would like to discuss any concerns please contact me (Helen Ritchie) on 01254 734471 or email me at Helen.ritchie@elht.nhs.uk

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Thank you again

Helen Ritchie, Senior patient experience facilitator.

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