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Excellent service and departments

Story from nhs.uk

"Excellent service and departments"

About: Leeds General Infirmary

After a serious accident in 2012 I had a lengthy stay in hospital on the trauma ward the staff were always helpful and very caring the whole service from physio to cleaners polite and very efficient in particular one nurse they were very calming and professional regarding dealing with my partner whom was very upset. In the 11 weeks I was in the lgi I have nothing but praise the folk in the plaster room were great xray departments and so on the after care and support after I was discharged was fantastic seeing various specialist one was particularly very helpful along with another two. Everyday the NHS do fantastic things unfortunately its the odd negative feedback that gets all the attention... I couldnt thank the people enough whom cared for me they were all excellent kind regards David Dutson

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Responses

Response from Shannon Dunford, PALS Officer, Patient Experience, PALS, Leeds Teaching Hospitals 8 years ago
Shannon Dunford
PALS Officer, Patient Experience, PALS,
Leeds Teaching Hospitals

Submitted on 06/10/2015 at 10:23
Published on Care Opinion at 20:48

Dear Mr Dutson

Thank you for taking the time to write to us about the care you received at the Leeds General Infirmary, especially so long after it occurred! I am very glad to read that you were so happy with the staff members you encountered and that you felt supported throughout your care.

I will pass your message on to the management team in Trauma and Related Service so that they can share it with staff.

Best wishes

Rosie

Senior Nurse

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Leeds General Infirmary 8 years ago
Leeds General Infirmary

Submitted on 06/10/2015 at 13:05
Published on nhs.uk on 07/10/2015 at 02:31

Dear Mr Dutson

Thank you for taking the time to write to us about the care you received at the Leeds General Infirmary, especially so long after it occurred! I am very glad to read that you were so happy with the staff members you encountered and that you felt supported throughout your care. I will pass your message on to the management team in Trauma and Related Service so that they can share it with staff.

Best wishes

Rosie

Senior Nurse

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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