"Nasty Nurses on antsy ward"

About: Poole General Hospital

Bought in as emergency ended up in antsy ward. What a shock. I had asked one nurse to be more gentle inserting a canula in my hand as it hurt a lot, half an hour later within ear shot of me behind a corner 4 nurses discussing me, one sneeringly made a rude remark about me.

That was then followed by the nurse "forgetting" to send my menu down to the kitchens so I had nothing when the meals came around, I had to ask where it was and ask for the kitchens to send something up and waited an hour longer than the rest of the ward to eat.

Nurses went from patient to patient without washing hands.

Went to loo in the night, saw 3 nurses facebooking away on the ward Internet

I would rather crawl on my hands and knees to bournemouth hospital than return here.

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Responses

Response from Poole General Hospital

I am sorry that your experience on Ansty Ward failed to meet your expectations.

I have passed your comments on to the senior mangement to discuss with their staff.

I would like the opportunity to investigate these events further.

If you would like to contact me on 01202 448499 or email pals@poole.nhs.uk we could discuss it further.

Many thanks

Kellianne George

Patient Advice and Liaison Service Lead

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