"Sat in the smallest room for over 4 hours"

About: University Hospital Of North Durham

We where told to turn up at 12 for our plastic appointment so my partner could have 2 cuts stiched as the A&E Doctor refused to stitch it. We have currently been sat in a tiny 3by3 metre room with 4 other patients for over 4 hours without once being told what is happening. We have repeatedly gone and asked the fantastic staff what is happening only to be told waiting for a bed! How is it acceptable to just leave patients out of the way in a tiny room and not give them any information as to what is happening for 4 hours! It has almost been 24 hours know since we first came to the hospital and still not had stitches put into the 2 cuts. Fingers crossed we might get seen soon!

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular A&E and the Plastics Department.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matrons for both areas.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774