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Podiatry Service - Diabetic Annual Review

Posted By cmb

"Podiatry Service - Diabetic Annual Review"

About: Brooksby Day Hospital

(as the patient),

Brooksby Medical Resource Centre in Largs, NHS Ayrshire and Arran, Podiatrist was Gary.

Seen on time, Gary took time to introduce himself, and told what he was going to do.

Good outcome, I remain low risk, but what impressed me most was the way he told me what he was doing and why he was doing it, how effective my self-care has been (important) and a few tips on moisturising my feet etc. Very approachable, very human.

Thanks.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/10/2015 at 17:27
Published on Care Opinion on 13/10/2015 at 09:12

picture of Eunice Goodwin

Dear cmb,

On behalf of Gary would like to thank you for your lovely words you. I will make sure he sees your post and I am sure it will make his day. I am glad you had such an approachable and humane person for your review it makes such a difference to come away feeling like that. Thank you for taking the time to tell us your story.

Best wishes,

Eunice

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