"I cannot give a positive"
About: Trafford General Hospital Trafford General Hospital Manchester M41 5SL
Posted by confused of Urmston (as ),
What I liked
I cannot give a positive
What could be improved
communication with patients
I went to Trafford for treatment and advice on a partial tear of a calf muscle. I was seen by the A&E Doctor who was pleasant and communicated my injury very clearly and thoroughly. He advised strapping the injury, rest and anti inflammatary drugs, he prescribed tubi grip dressing and a set of crutches. I was then asked to wait for a nurse to administer the treatment and equipment. At this stage I was happy and clear in my mind the way forward as I wanted to return to work ASAP.
I was then seen by an auxillary nurse(pink uniform) who told me their was only 1 crutch available in the hospital as the fracture clinic is closed on a Tuesday, with this the Sister in charge of nursing in A&E, (and she told me about her experience and knowledge in A&E and in other hospitals) told me to IGNORE what the doctor had told me because he had NO experience in A&E and was a GP who only worked 2-6pm, she then proceeded to give me her own diagnosis and treatment which was different to the Doctor, advised strongly against strapping the injury and told me I wouldnt need crutches because I should keep the injury MOBILE.
I am writing this email because I went home confused and angry and having sat in A&E for 4 hours and Im still not sure what I am supposed to do, NHS Direct seems to back up the Doctor(sorry GP) and how unprofessional the staff member was to undermine the Doctor behind his back, when she should have challenged his diagnosis(if she knew better) and between them come up with an ageed course of treatment.