"I cannot give a positive"

About: Trafford General Hospital

(as the patient),

What I liked

I cannot give a positive

What could be improved

communication with patients

Anything else?

I went to Trafford for treatment and advice on a partial tear of a calf muscle. I was seen by the A&E Doctor who was pleasant and communicated my injury very clearly and thoroughly. He advised strapping the injury, rest and anti inflammatary drugs, he prescribed tubi grip dressing and a set of crutches. I was then asked to wait for a nurse to administer the treatment and equipment. At this stage I was happy and clear in my mind the way forward as I wanted to return to work ASAP.

I was then seen by an auxillary nurse(pink uniform) who told me their was only 1 crutch available in the hospital as the fracture clinic is closed on a Tuesday, with this the Sister in charge of nursing in A&E, (and she told me about her experience and knowledge in A&E and in other hospitals) told me to IGNORE what the doctor had told me because he had NO experience in A&E and was a GP who only worked 2-6pm, she then proceeded to give me her own diagnosis and treatment which was different to the Doctor, advised strongly against strapping the injury and told me I wouldnt need crutches because I should keep the injury MOBILE.

I am writing this email because I went home confused and angry and having sat in A&E for 4 hours and Im still not sure what I am supposed to do, NHS Direct seems to back up the Doctor(sorry GP) and how unprofessional the staff member was to undermine the Doctor behind his back, when she should have challenged his diagnosis(if she knew better) and between them come up with an ageed course of treatment.

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Response from Trafford General Hospital

Many thanks for taking the time to post your comments, and please accept our apologies if you feel your experience of this Trust is negative.

Your comments have been passed onto the appropriate staff to share within their teams.

Should you require support in taking this matter further please contact the Patient Advice and Liaison Service (PALS) on 0161 746 2019.

Kind regards


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