"Treatment in A and E"

About: Whipps Cross University Hospital

Whilst visiting family I had to attend A and

E at Whipps Cross after injuring my ankle. The speed of the booking in system, caring approach of the staff I encountered and professional way I was fully informed about my injury was exemplary.

Although initially it seemed I had damage only to ligaments and soft tissue my x rays were reviewed and I was contacted a couple of days later by a consultant who had identified a small acute fracture in the ankle. After a very thorough discussion he immediately e mailed me a very comprehensive summary letter to take to my local NHS Trust to ensure I received treatment in a fracture clinic. My local NHS Trust agreed with the findings and were quick to agree that it was a fracture that could easily have been missed with potentially serious consequences.

My thanks to Dr Bloom and the staff I encountered for such an excellent service.

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Responses

Response from Whipps Cross University Hospital

Thank you for sharing your experience with us. We are happy to hear that you got the care and treatment you needed from our team. We hope that your ankle is healing well.

We have sent your review over for all of the team who cared for you to see.

Best wishes

Barts Health NHS Trust

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