"Great service from A&E when in correct clothing"

About: Queen Elizabeth The Queen Mother Hospital

I needed quick treatment following a fall. Despite arriving at a busy time for the A&E department I was treated with sympathy, time and urgently. The care was excellent.

My only unhappiness in the treatment from the A&E department was that the staff allowed one member of the team to ignore the hospitals own dignity and respect policy and not provde equal care to everyone. No other member of staff challenged the individual which I think should be addressed to boost the overall care to excellent.

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Response from Queen Elizabeth The Queen Mother Hospital

Thank you for your kind comments about the majority of the staff you encountered.

However, we should like to look into the points you have raised about one member of the team.

Please would you contact PALS (Patient Advice and Liaison Service) on 01227 783145 or 01227864314 or by email on ekh-tr.PALS@NHS.net.

Alternatively you can complete a complaint form accessed through our website www.ekhuft.nhs.net