"the staff were friendly and the ..."

About: Royal Bolton Hospital

(as a relative),

What I liked

the staff were friendly and the dr was extremely helpful and polite he recognised that the child should have been seen sooner, however the nurse was very blunt and million miles away directed the questions at myself rather than the childs mother the security staff could be heard making jokes about the swine flu pandemic and patients who was brought in with injury induced by drinking and fighting

What could be improved

i dont think the drs should be questioned on why they are admitting a certain patient which resulted in the delay on admission. i could hear the dr being challenged as to why this child was being admitted

Anything else?

we waited for over 3 hours for a 1 year old to be admitted after severe dehydration. it doesnt matter what time of the day it may have been there is no need for abruptness each patient should be treated individaully with care and respect.

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Response from Royal Bolton Hospital

Firstly we would like to offer our sincere apologies for any upset caused .Your concerns regarding the nursing staff ' s attitude have been addressed and the staff involved have offered theire apologies for any distress caused on your recent visit .We have contacted the hospital's security manager to express ur concerns and he will speak to the people concerned.It is quite usual for nursing and medical staff to discuss the patients and plan their care together -- please be reassured that the child ' s best interest is always paramount.We are disappointed that confidentiality was not maintained on this ocassion.We can assure you we have learned from this incident. Thank you

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