"Many visits to Clinic 9 later"

About: University Hospital (Coventry)

I have had to visit Clinic 9 A and E eye clinic over the last 7 years due to ongoing issues with my sight

Apart from the waiting periods in the clinic the service by professionals is great. My eyes are checked thoroughly and I have never felt like I am wasting their time. Recently the system has changed so that after the initial check and assessment by the nurse you are then given an appointment to come back a little later in the day which is an improvement on just waiting in the waiting area with no idea how long you might be there.

I am very grateful that the a and e eye clinic is available as I live in Leamington and we don't have the service at Warwick.

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Responses

Response from University Hospital (Coventry)

Thank you for providing feedback on your recent experience at University Hospital, Coventry. I am delighted to hear that you had a positive experience and that you are happy with the care you received. It is fantastic to hear how happy you were with our staff whenever you have had to use the service, and it is pleasing to hear that the changes they are making are having a positive impact. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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