"Colorectal department appointment system."

About: Diana, Princess Of Wales Hospital

On Monday September 28th I attended an appointment at the clinic and on arrival I was shown the waiting area.After waiting for over half an hour I was called into see a doctor who apologised that there was no one in the consultant's team available that afternoon and that I would be sent a new appointment time . I found I had driven twenty miles for nothing.I filled out a questionnaire registering my disappointment.I hope that this does not happen again to myself or anyone else.

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Response from Diana, Princess Of Wales Hospital

Hello Anthony, I'm sorry to hear about your experience, which is not what we want our patients to have. Thank you for raising this issue, which has been shared with the relevant manager.

Best wishes, Sarah Mainprize