"We cannot thank the staff enough"

About: Southmead Hospital / Urology

(as a relative),

My Husband attended Urology Clinic recently and had excellent treatment. The department was short staffed no one on reception but the were caring and considerate. It was wonderful to get all the investigations done at the one clinic and to be finished within the four hours was truly amazing, we can not thank the staff enough for the level of care.

It's a pity that the time it takes to get an appointment is so long he was waiting for several weeks when the Consultant had stated that if there was a problem he would be referred back to the clinic which clearly did not happen.

Many thanks to all concerned in urological department.

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Response from Southmead Hospital

Dear Kenren – thank you for posting your views of the Urology service. I was please to hear that your husband had a good experience. Unfortunately referral times are taking longer due to the demands on the service and wider NHS as a whole, however I am please that staff were able to assist your husband in the way you describe and I hope that he is now well recovered.

Kind Regards – Steve Sykes Advice and Complaints Team Manager

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