"Time wasting"

About: Medway Maritime Hospital

After arriving at the department I was pleased there were minimal people waiting. So forty minutes after my appointment time I was called in. I was met by a rude consultant. Barely spoke to me and made me feel like I was wasting their time, I had been referred by my gp after a lump appeared in my breast. The consultant didn't even offer a mammogram or ultrasound as they were "sure it is just fine" although this was the whole reason for my appointment. I am now more worried than I was prior to my appointment. Thanks Medway great service as usual!

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Response from Medway Maritime Hospital

We are sorry to hear that the care you received was not of the standard that you would expect. We would like to look into your concerns in more detail but will need more information from you to be able to do this. Please can you contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk .

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