"A & E visit for a potential slipped disc /..."

About: Fairfield General Hospital

I visited this A & E after work due to what my GP suspects as a slipped disc and nerve pain.

I was treated within the hour, including seeing the triage nurse so that was fantastic!

However, the good service stopped there. I was treated by a doctor who didn't know how to lower / fix the bed from moving. So I had to try and hop on this bed with an extremely sore back.. Whilst it moved to my embarrassment.

I told them my issues, didn't seem sympathetic/ gave any enpathy at all. Just started asking routine questions and sounded like a robot. I appreciate they would have to ask some routine ones.. but still.

They examined me and noticed that it seems that my it could be my sciatica nerve that was being an issue. I told them I Can't take tramodal at work due to the side effects. They then quickly jumped at the chance to say that obviously why I'm in pain and told me that they can't do anything to help. (This was witihin 5 mins) Told me to just take the tramodal.

I tried to push further for help, only then did they say they'll write to my doctor to refer me on for an MRI.

So I left, barely being able to walk, numbness in my legs , toes, arm and neck... but I thought at least I'll have an MRI app soon.

So here we are today, pain is getting worse despite being on tramadol like the Dr said.

I visited my GP, they told me to stop taking tramadol. Said the issue was because my gapapentin dose wasn't high enough to help (with the A & E Dr was aware of) they also gave me something to help me sleep (which again the A & E Dr was aware of brig an issue) they then told me that I have been fobbed off by the A & E Dr as they Can't set up MRI app and that no referals were made.. The app is something that the A & E Dr should have done seeing as I was at the hospital and they have a facility to create appointments there!! They said it was lucky I came in otherwise I would have probably been sat waiting in pain for a referall letter that was never coming!

I am so upset and angry by this and will be making a formal complaint about this.

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Responses

Response from Fairfield General Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

Regards

The Pennine Acute NHS Trust

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