"Ridiculous Procedures For Bookings"

My complaint isn't about any area of Warrington Hospital, but instead about the absolutely ridiculous booking procedure.

So I went to the doctor at my surgery , who referred me for physio for an issue with my shoulder. They told me I'd get a letter with my appointment on it. What actually came through was a letter saying you can now phone us and get your appointment. I called up, and they asked for my patient user name and password, I've never heard of that, so they said "call your Doctor"

I called the doctor, and they said, "yeah, your user name and password is here in a booklet we have for you, you need to collect it"........

So I got the booklet, called the booking line, and was told I need to go online to book an appointment.....

I went online, put in my details, and it gave me a 5 minute slot and a phone number

I phoned the booking line again to find out why it's only 5 mins and there's a phone number, to be told that my appointment is a timeslot where I can ring up and book an actual appointment.

So in summary, I've had to wait 2 weeks for a letter, to then be told I need my password which was at my doctors (surely should've been provided on my original visit), to then finally book my appointment, so I can call to book an appointment!

This is absolutely ridiculous, and someone seriously needs to sort out the absolute joke the NHS has become!

On a side note, I had an operation 12 years ago and the procedure was this; 1) Visit GP 2) Receive letter with appointment date

How the hell has a procedure worsened over a 12 year period, surely it should be improved!