"Abysmal care on Ambulatory Care QEH"

About: Queen Elizabeth Hospital (Birmingham)

My wife had an operation yesterday, returning to the Ambulatory at 2pm yesterday. The staff yesterday were really helpful and I left my wife who has a history of poor recovery from the anaesthetic at 7.30pm in what I thought was safe hands. She had however been vomiting, complained of being clammy, there was some concern as she has NIDDM. Her medicines had not been prescribed even though pre screening this was shared; her tablets were on the table and still they were prescribed and she had to wait.

What really is disgraceful was the fact that for 14 hours she had no hydration or nutrition; I was told she was able bodied by the Charge Nurse; all she needed was for a caring HCA or Nurse to hold a cup of tea with a straw; she needed this as she couldn't lift her head from the pillow due to the effects of the anaesthetic and no food.

I was asked to leave as it wasn't visiting time I said no as I couldn't leave my wife with the nurses on duty.

At 9.30am my wife had an accident and we told the nurse; still 2 hours later not one Hca or nurse came to help, my wife could not move to help herself. her dignity shot she just lay there.

I'm utterly in shock, devastated at what my wife is experiencing from Ambulatory care.

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience on the Ambulatory Care Unit at the Queen Elizabeth Hospital Birmingham.

We are very sorry to hear that your wife’s experience under our care was so poor. The matron and the clinical service lead responsible for Ambulatory Care are keen to discuss your experience with you in more detail so they can investigate what has gone wrong and ensure any necessary actions are taken.

If you are happy to discuss your concerns with us, please make contact via the Patient Advice and Liaison Service (PALS) who will be pleased to arrange this. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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