"foul mouthed staff"

About: Macclesfield District General Hospital

I am horrified by what happened yesterday whilst visiting my terminally ill relative on ward 3. Whilst waiting to wash my hands before going onto the ward I along with other members of the public heard raised voices; the door to their office was open and I lost count of how many times I heard the F word. I believe every person should have the opportunity to air their views but this was not appropriate and no care was taken to make sore this was not over heard. I continued onto the ward to see my relative however the part of the ward they were on backed onto the same office. All I can say is that I now know more about ophthalmology than I care to and if I was given a pound for every time I heard swearing I could probably pay for my relative to looked after in a more suitable environment. .

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Responses

Response from Macclesfield District General Hospital

We were extremely disappointed and sorry to read about your experiences when visiting your relative at such a difficult time.

Adele Gatley, service manager, is personally aware of your concerns and would very much like to discuss them with you.

Adele can be contacted by telephoning 01625 663744 or by email via adele.gatley@nhs.net.

The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.