"Efficient and sympathetic care"

About: Royal Bolton Hospital

After calling 111 for advice I was surprised to find they wanted to send an ambulance for me, as i would never have considered my condition would require any hospital treatment.

From the ambulance paramedic through to the A&E staff I was treated with dignity and efficiency in a very friendly manner.

I was also impressed with the professional manner of the reception staff who, despite being approached by many non emergencies, including one couple who asked when the quiet period was as they couldn't be bothered to wait, remained calm and courteous.

The two doctors dealing with me explained exactly what they were doing and why, keeping me fully informed at all times, explaining things in plain English and keeping the atmosphere lighthearted during a somewhat undignified procedure.

10 out of 10 without a doubt

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Responses

Response from Royal Bolton Hospital

Dear John, it sounds as if you were using the department responsibly, unlike some of the other people you notices. Thank you for posting this. We're glad your care was good.

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