"Sensitive , high quality care in a difficult..."

About: Royal Hampshire County Hospital

I was present as a support to a friend in her eighties, visiting her critically ill husband on Freshfield Ward. The duty doctor was extremely caring,patient and sensitive; she took us aside and spent a great deal of time at the end of a no - doubt busy day, to explain the patient's situation to his wife and to ensure that she understood the options available. Early the next day, the same doctor also went to a lot of trouble to contact another family member who lives abroad.

During the same visit, when my elderly friend became agitated, during my absence to fetch the car, a ward assistant was quick to notice ,brought her a cup of tea and chatted to her to ease her anxiety until my return.

We were helped during a sad and difficult situation by the kindness and professionalism of these two staff members . Thank you very much.

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Responses

Response from Royal Hampshire County Hospital

Thank you for your feedback regarding Freshfield ward. I am always pleased to read heartfelt comments, like yours, on the care and treatment staff have provided. I will share these kind words with the team involved, who I am sure, will be delighted and greatly encouraged by them.

Mary Edwards, Chief Executive

Mary.edwards@hhft.nhs.uk

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