About: Ninewells Hospital Ninewells Hospital Dundee DD1 9SY
Posted by mgh (as ),
My appointment with the physio department was canceled in July due to the consultant being unwell. The new appointment came for a date in September which was fine at the time and due to another appointment coming in on the same date I tried to rearrange my physio appointment. I rang up the number given on the appointment sheet and the agent was happy to change it to today at 9 am. when I arrived today at 9 am I was told it was yesterday at 9 am but I had it written down on the appointment slip. After a little while someone came to me to offer an appointment for tomorrow which was unsuitable which I was disgusted with after making my way all the way to the hospital to be told this.
What could be improved? Willingness to accommodate my appointment.