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telephone incompetence

Story from nhs.uk

"telephone incompetence"

About: St George's Hospital (Tooting) (London)

I called cardiology on the tel no listed on the website, got a voicemail, which put me through to another voicemail, then the operator who put me back to the original voicemail.

I did not have hypertension before I called, but I do now. WHat a useless system

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Responses

Response from St George's Hospital (Tooting) 8 years ago
St George's Hospital (Tooting)

Submitted on 29/09/2015 at 17:58
Published on nhs.uk on 30/09/2015 at 02:30

We are very sorry to read of your experience and dissatisfaction with the communication you have received.

You can talk to the Patient Advice and Liaison Service about your experience and further investigation can take place and help given, please email pals@stgeorges.nhs.uk or telephone PALS on 020 8725 2453. If you get an answer machine please leave a message with a contact telephone number for the service to ring you back. It is a busy service but all calls are answered if a clear telephone number is left.

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