"i had a scaphoidectomy and four ..."

What I liked

i had a scaphoidectomy and four corner fusion at wrightington,my stay during op and after was very good.only problem is follow up appointments,phone line is always busy,you are told to use ringgack, but when you do are told this service is not available.it took me 2 days to get through last time.i was trying to make an appointment because it is 10 weeks since i was told i would get my follow up appointment

What could be improved

telecommunications you need more staff or better system