"Standish Ward- exemplary care"

About: Royal Albert Edward Infirmary

Our Dad is currently on Standish Ward with end-stage heart failure and, sadly, we now await the inevitable.

We, the family, were very concerned when we knew he had to go into hospital as we were very dissatisfied with the treatment both he and we received in the past when he was on Ince ward.

Standish Ward is the complete opposite. Every single member of staff: medical, nursing, domestic, catering have shown my Dad and ourselves the utmost of care, dignity and respect through a very difficult and upsetting time.

Standish ward is an extremely challenging ward for the staff who require a high level of skill and vocation to excel at their job; which they all do. We have nothing but respect, admiration and thanks to all the staff for the excellent quality of care and compassion that we have received.

Thank you so much

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you very much for taking the time to provide us with your kind comments. I am sorry to hear that your experience was not a positive one following a previous admission; however it is clear on this occasion that we have demonstrated to you and your family that staff are committed to providing the best care possible to their patients, relatives and carers. The privacy and dignity of our patients is high on our agenda and the staff work hard to maintain this. I will ensure that your thanks are shared with the staff.

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