"Worst ever hospital experience"

About: The Royal Victoria Infirmary

If I knew the names of the nurses that spoke rudely to me I would mention them! The paramedics were lovely had no problem with them whatsoever. As soon I came into the A&E department I was rather confused as to why I was left in the hallway...because apparently there were no rooms. Surprise surprise! I had a splitting headache, i was itching like crazy., my body was full of rash my temperature dropped significantly. I went then put in a room for about an hour and then moved to a monitor room. The doctor was nice, the nurses had absolutely no idea what was wrong with me...i felt as though i was kicked out of the hospital bed without me having made my own decision to leave. I still wasnt 100% well, but from what I understood. My bed had to be given to someone else and I "looked ok" and it was time for me to go home.

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Responses

Response from The Royal Victoria Infirmary

We appreciate the time taken to leave feedback on our services at the RVI and are sorry to learn of your experience when attending the Emergency Department. We would wish to assure you that this is not the standard of behaviour we expect from any member of staff and were pleased to also note your positive comments about the Doctor caring for you. Your feedback will be shared with all in the department, in order to provide the opportunity to bring about improvements.

If you would like us to investigate this further please contact the Patient Relations Department with details of the incident on patient.relations@nuth.nhs.uk and we can look in to your specific concerns and provide appropriate feedback to you.

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