"Amazing care from 111"

About: East Of England Ambulance Service NHS Trust / NHS 111

(as the patient),

Everything that the service should be. I had been struggling to breath for about 24 hours. I eventually told my husband he could phone 111. 30 mins later Claire arrived and from the moment she walk in the room I felt better as she was reassuring and compassionate. She did my observations and gave me a nebuliser. She recontacted 111 so I could go to see a Doctor. My husband took me to the out of hours Doctor at the Lister where my excellent care continued.

The only thing that could be improved were the signs at the Lister.

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Responses

Response from Marian Burgess, Patient Services Facilitator, East Of England Ambulance Service NHS Trust

Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email eoeasnt.feedback@nhs.net with the date and location we attended to so that we can track the staff involved.

Thank you again for your kind words of appreciation.

I hope you are making a good recovery.


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