"Disgrace to be left and music diagnosed!"

Absolutely disgusted with this place. Got to see two psychiatricts that couldn't speak English therefore I couldn't understand them and they didn't me!

I tried to be truthful with them, and because I said I drank a lot 25yrs ago when I lost my son they both decided to end my session and told me I was an alcoholic!!!

I'm absolutely fuming. I have borderline personality disorder and was been tested for bipolar (which I know I am) they told me I needed therapy and then just not been in touch for 3 weeks!

I've called everyday for the past week and had no answer I've had to leave messages and still they've not called back. I'm at rock bottom and can get no help from these!

I'm looking to make an official complaint has I feel so let down by the NHS. I do not recommend anyone going here they fob you off and never get back in touch!

Story from NHS Choices

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Response from Aire Court Community Unit

I am so sorry this was your experience of contact with Aire Court as this is not what we want for people who use our service. I wonder if you could contact me so that we can speak directly about your concerns and I can investigate what has gone wrong and speak with the people involved in your assessment. Without this information it is difficult to give you a more detailed response.

Once again I am sorry your initial contact with Aire Court was not as helpful as I would have liked.

I can be contacted via our PALS Team on 0800 052 5790 or via email pals.lypft@nhs.net

With Kind regards

Sue McCartney

South S-E Locality Manger - Aire Court

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