"My fractured neck of femur"

About: Darent Valley Hospital / Trauma and orthopaedics

(as the patient),

I was admitted to A and E and I was told they would operate that day. So no food. No op. Operation on Wednesday. No food. No op. Operation Thursday. No food. But an hour before the op the anaesthesia decided that my pottesium was too low. Now they were told that 3 days earlier but done nothing about it. No op. Finally had my op on the Friday. Until then no sign to say Nil by Mouth. But suddenly on the Friday a sign was put up, when I could eat.. Lucky for them, I was able to tell them, because nobody knew.

They lost my tablets that I had to bring in. Nobody came when I buzzed. My alarm on the drip went off and nobody knew how to fix it, so it was ignored.. Never again

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Response from Dartford and Gravesham NHS Trust

Dear Fracturepatient1

We are sorry for the delay you experienced whilst waiting for your operations. Unfortunately this sort of thing can happen if the theatres are required for life threatening emergency but totally understand that this does not help your situation especially as you were unable to eat.

We would like to learn from your experience so please would you be kind enough to contact our Patient Advice and Liaison Service (PALS) on 01322 428382 or email pals@dvh.nhs.uk.

Kind regards
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