"I just wanted to drop a line to ..."

About: Royal Albert Edward Infirmary

(as the patient),

What I liked

I just wanted to drop a line to say that I was so impressed with the service and management I received when I was admitted earlier this week. Although I was only in RAEI for a couple of days, the care and treatment I received was fantastic. As a previous employee of the NHS (and the trust), it was quite an experience to be on the other side of the fence as a patient. Every member of staff who treated me (from A&E, CDU, ENT and Pemberton) did so with a warm sense of professionalism and kept me informed about my treatment, every step of the way. I would like to thank in particular the ENT on call doctor - his patience and the time he took to explain everything, made me feel much less anxious, when I was in a lot of pain and distress. If you could pass this message to the staff/depts mentioned, I would be very grateful! As a lecturer in the Health Care Professions, it is fantastic to see that we really do practice what we preach in terms of patient-centred care. Warm Regards, Andrea.

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