"sister rushed in hospital"

I am wondering why brooklands fail to tell me that my sister as been rushed into hospital and had an operation, yet not told me her appendix burst she could have died yet you don't think this is important enough to tell me ??

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Response from Brooklands Hospital

Thank you for your comment. We do try to respond positively to all comments received about our services.

We are sorry you have not received the response you might have expected from our service. We do have procedures in place to notify next of kin should the circumstances of any patient require family to be informed. These arrangements are either agreed with the patient concerned where they have capacity, or agreed in their best interest for patients lacking capacity. If you are not happy about the care provided in this instance, please contact our PALS service, who will be glad to help provide further information for you. To contact PALS, write to:

Patient Advice and Liaison Service Coventry and Warwickshire Partnership NHS Trust

Wayside House

Wilsons Lane

Coventry

CV6 6NY

Telephone: 0800 212 445 (Freephone) 024 7653 6804

Email: PALS.Complaints@covwarkpt.nhs.uk

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