"ED and Green area"

About: Queen's Medical Centre

I came to my sleep deprived EEG appointment on 21st September in which the eeg nurses were caring, concerned and excellent asked me questions about my seizures etc.

I came out as I was pretty tired I did think the eeg nurses could at least provided me a bed to rest as I was very tired after my examination other than that they was 100% I would always come again should I need another scan.

I came out and sat down to have a rest outside the main shops near reception I experienced sharp chronic like throbbing chest pain so I went to the toilet to see if Id sick anything out nothing apart from phlem

I decided I need to go to A+E when I did the streaming nurse who saw me for my blood pressure was quite rude and condescending when I explained I had it for a couple of days but it went and I didnt think it would return, nurse replies "oh so you just decide to come in anyway because you had your eeg" I said thats not the reason I was unsure wether I needed to come to A+E as it was short lived pain not to mention I have had parasites quite high reading in my recent blood count tests at my GPs they can easily spread across a persons body they have in mine, when I explain to the doctors they dont seem to realise I am suffering from a undectable parisitic manifestation!!! when undergoing certain tests.

So during my blood pressure and temperature check the nurse asked me why am I smiling I was bearing the chronic like throbbing pain in my chest the nurse said "its not funny, we have beds full and almost 20 patients waiting" as if I found anything funny or was laughing, I replied look its the pain Im trying to keep of my mind Im not laughing at anything.

I waited in the green area and a support nurse did my heart trace and I was sent of to NEMS in which there was quite alot of patients I was waiting 45mins or longer as there seemed to be only one doctor, I was shocked and slightly frustrated, I then decided to go home regardless if I feel sleepy or fit on the way back a disgrace I may use another A+E in future.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nottingham University Hospitals NHS Trust

I am grateful that you have taken the time to get in touch. Thank you. I am deeply concerned to hear of your experience, notably concerning staff behaviours. I would appreciate some additional details from you so that I can speak to the colleague(s) concerned so that, where necessary, staff can reflect on their behaviours and their impact on the experience of our patients. If you would like to contact me directly to discuss further you can do so on 0115 9249924 ext. 66490 or via email: lucy.thow@nuh.nhs.uk.

Kind regards,

Lucy Thow.

Matron, Emergency Department.

Response from Queen's Medical Centre

I am grateful that you have taken the time to get in touch. Thank you. I am deeply concerned to hear of your experience, notably concerning staff behaviours. I would appreciate some additional details from you so that I can speak to the colleague(s) concerned so that, where necessary, staff can reflect on their behaviours and their impact on the experience of our patients. If you would like to contact me directly to discuss further you can do so on 0115 9249924 ext. 66490 or via email: lucy.thow@nuh.nhs.uk.

Kind regards,

Lucy Thow.

Matron, Emergency Department.

  • {{helpful}} of {{total()}} people think this response is helpful