"Congenital Heart Centre - Adult Clinic"

About: Glenfield Hospital

Yesterday I took my son to the Congenital heart centre at Glenfield Hospital. This was our first visit there since he has previously been seen in the paediatric clinic at another hospital. The staff were absolutely amazing. He had managed to get his theory driving test time muddled up and although the appointment should have lasted around 2 hours we needed to leave within one and a quarter hours to get him to his test on time. He explained this to the receptionist who was lovely. They made a note of it on the front of his records and went and spoke to nurses and the consultant about it. He was taken through for all his diagnostics as soon as they were free and we only waited a few minutes before the consultant called us. All the staff he saw asked him about his theory test and wished him luck. They were genuinely concerned about increasing his anxiety levels and did everything they could to speed up the process and put him at ease. I was so impressed and so was he!

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Response from Glenfield Hospital

Dear Reviewer,

Thank you for taking the time to post your comment. We are very happy to hear about you and your son’s experience at the Cardiology department at Glenfield Hospital. All our staff are encouraged to be friendly, put patients at ease and provide excellent customer care so it is much appreciated to hear about your recent visit. We will pass on your comments to all members of the team involved who I’m sure will be delighted to hear about your feedback and that their ability to speed up the process for you and your son while providing genuine interest in him was much appreciated. We hope your son managed to pass his theory test!

Kind regards,

Communications Team,

Leicester’s Hospitals

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