"accident and emergengy minors carer abandoned"

About: William Harvey Hospital

my friend who is a primary carer for two adult sons with high support needs entered A&E via ambulance after bleeding uncontrollably with a blood pressure over 200. She rang me from a wheelchair in minors, bleeding and with a headache. She was not prioritized as a primary carer and went unattended. Eventually I spoke to a member of staff who commented many of the 70 patients waiting would have caring responsibilities. My friend had received oxygen on the operating table earlier in the day after a blood pressure exceeding 200 with bleeding meant an operation had to be aborted . I am not surprised the hospital is in special measures . Carers need priority.

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Responses

Response from William Harvey Hospital

We need to look into this issue so please would you ask your friend to contact us.

She can contact PALS (Patient Advice and Liaison Service) on 01227 783145 or 01227864314 or by email on ekh-tr.PALS@NHS.net.

Alternatively she can complete a complaint form accessed through our website www.ekhuft.nhs.net

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