"Rheumatology outpatients clinic"

About: Blackpool Victoria Hospital

My first visit to his clinic. I saw the Consultant and once again I was impressed. All staff involved were polite and helpful. I was asked if a chaperone was needed.i saw the consultant on time. Dignity maintained. I received a full explanation especially as new treatment may impact on already unstable long term conditions that I have. Reactions and what I should do was fully explained. Physical examination was both appropriate and necessary. I felt fully supported. New prescribed mediation was stared immediately and obtained from hospital pharmacy and other medication was increased but not for 2 weeks therfore letter to GP provided. A very professional Service from this consultant and team. I will be happy to see them again. Thank You.

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Dear Frank,

Thank you for taking the time to leave such positive comments on your experiences of the care and treatment you received from Blackpool Teaching Hospitals.

I am delighted to hear that our staff supported you with a high level of professionalism and were able to respect your privacy and dignity. It is always helpful to receive feedback that is positive especially when it represents several teams working together and providing a coordinated delivery of service to the people we provide treatment to.

I will ensure your kind comments are passed on to the teams mentioned, I’m sure they will be thrilled to receive feedback.

Thank you once more for posting this comment.

Andrew Heath

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