"Reassurance at a stressful time."

About: Royal Bolton Hospital

I just wanted to say how impressed I have been with my whole experience at the Eye Unit at RBH.

From being admitted in A&E and being processed through to the team in the Eye Unit, I have been treated with dignity, respect and the utmost care.

Such a lovely team of consultants, doctors, nurses and HCA all the way through.

I have had a couple of blips in coping with my torn retina, and whenever I've reached out for help and reassurance whether that me over the phone or face to face, they have been there and quickly.

Sadly, I didn't ever see the same person twice and have a whole host of faces in my head but not everyone's names.

The consultant who did my laser surgery - thank you.

A doctor along with a consultant did my diagnosis and they were amazing thorough.

The nurse in A&E was so quick and efficient to get me seen as soon as possible, that really did fill me with hope.

The whole nursing team were brilliant especially when I had a melt down after my fields tests - thank you guys. you are amazing.

And finally the last lovely doctor who although they couldn't explain my loss of peripheral vision which still remains, treated me with dignity and respect and checked and checked and rechecked to see if they could see anything that would indicate why the loss was there.

They explained things to me in a very straight forward manner and didn't treat me like an idiot or as if I was losing my mind.

They kept it real and honest.

A great team of people who I wouldn't hesitate in recommending if anyone I know has an issue with eyes/sight problems.

Having been a Guide Dog Trainer for 30 years I am well aware of how precious sight is and how losing sight can be a scary, traumatising event to encounter whatever your age or circumstances.

Story from NHS Choices

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Response from Royal Bolton Hospital

Dear Rachel, the prospect of losing one's sight is indeed scary. We're pleased to hear that your care was good and will be sharing your lovely comments with the staff. Thank you for posting them.

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