"What a joke!"

About: Basingstoke and North Hampshire Hospital

My son has been under a doctor for years. Other than dosing my son up with adult doses of medicine, the doctor done very little. It can take days for the doctor to return my calls, even when I say it's urgent. I'm still waiting for forms the doctor told me they would send in July/August. I rang today to ask to speak to the doctor and they are on annual leave, and I'm not allowed to speak to another doctor for advice! What a joke!

Story from NHS Choices

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Responses

Response from Basingstoke and North Hampshire Hospital

Thank you for your feedback regarding our children services. I am sorry that you have not received the high quality service that we aim to provide. I have informed the clinical leaders, however, if you wish to discuss your circumstances further please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk who will be able to assist you.

Mary Edwards, Chief Executive

Mary.edwards@hhft.nhs.uk