"Absolutely terrible"

About: University Hospital Aintree

My wife attended with a breast lump, had appropriate investigation and was told she had cancer and booked in for surgery. She found another lump only a day later (missed when she was examined only a day beforehand). Went back to have preop bloods etc done. Informed nurse re second lump. Given embarrassingly patronising " it won't be anything as the initial mammogram was normal " Even though mammogram had not detected initial cancer, the nurse must have thought we were stupid. My wife refused to sign the consent form and insisted on having second lump investigated. Went back again and was treated as though we were an inconvenience, but to be fair did have another series of investigations repeated (all the same ones done a few days previously). Guess what, another cancer separate from the first missed less than one week before at a 'specialist clinic' in the same breast ! Lucky we did not listen to the standard trite nonsense. Sat in a room with a nurse who told us the initial surgery was now not going to take place and that "it's important we get this right ". No kidding, that's why we came back and insisted the second lump was looked at. Told my wife would likely need an MRI, got a call the next day saying instead she would have another biopsy and not an MRI. Had a biopsy done and was booked in now on a different day for a full mastectomy. Went back to discuss biopsy results which confirmed second cancer. Also told second surgery date was now also cancelled as the surgeon was on holiday. We were offered another surgeon who did the same operation at the trust but nurse told us "if it was a family member of mine I would wait a week and have the first surgeon operate" What are you supposed to say to that!

So now we will wait again. Told waiting a few weeks will make no difference to final outcome. What study could possible prove that and if that is the case why bother with a two week referral rule at all and why emphasise early cancer diagnosis. My wife is only 47 and we have a young daughter. Fortunately my wife and I both work in healthcare and are confident and sensible enough see the service for what it is and refuse to accept it. Many others would not be so lucky. Very very annoyed so far. Go anywhere else.

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Responses

Response from University Hospital Aintree

Hi, and thanks for getting in touch.

We're really sorry to hear about your wife's poor experience at our hospital, and that you felt you both had to push our staff to get the investigations you needed.

To take your complaint further you can contact our Patient Advice and Complaints team. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

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