"my consultants were fantastic, ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

my consultants were fantastic, 4 years of wrong diagnosis by other hospitals yet both consultants found the problem straight away. very clear information was given and very short waiting time for my opperation. fantastic after care by all but one nurse

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for your kind comments regarding the consultants and the service that you have received. We will pass your comments on.

We are sorry that you felt the care by one of the nurses did not meet your expectations, if you would like to discuss this further, please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. More information can be found on our website: http://www.uhmb.nhs.uk.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

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