"I want to sing the praises for ..."

About: Royal Lancaster Infirmary

(as a relative),

What I liked

I want to sing the praises for al the staff on ward 5 My husband recently spent 5 weeks there and we could not have asked for better care. The ward team are lead by a brilliant Charge Nurse. They are all professional and caring and deserve praise. Thanks x

What could be improved

The consultants attitude towards the ward staff was often derogatory and unecessary. They did not merit such treatment and embarrassment

Anything else?

Ward 5 staff should all be given a gold star for the super work that they do. Thanks again for making a difficult time as easy as possible for both myself and my husband.

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Response from Royal Lancaster Infirmary

Thank you for your kind comments regarding the ward staff, we will pass your comments onto the ward concerned.

We are sorry if you feel that the attitude of the consultants did not meet your expectations. We will bring this to their attention.

If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

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