"Disgusted"

My mother was referred urgently to the Eye Clinic for fluid and bleeding behind the eyes.

Her first appointment was for blood tests, the second was for the fluorescin dye test.

Her third appt was to see the consultant for the results.

The consultant advised that they wanted her to see a haematologist urgently and wanted to see her back at their clinic in "no more than 6 weeks" but did not want to treat her (possible with injections) until she had been seen by haematology.

And this is where her troubles began!!

To cut a long story very short - despite the Eye Clinic confirming that they had marked the letter urgent it seemed to have been overlooked by the haematology department and, if not for the patient phoning to find out about it, she may still have been waiting,

Mum phoned the haematology dept again only to be told that the Consultant did not regard it as urgent and it may be up to 2 months before they saw her.

It was also confirmed that the letter did not state Urgent despite being told it had been marked so.

She has been told by admin staff, whether it be Secretary's or appointments staff that it was not them she spoke with but she is very good at taking names of whoever she speaks with.

My mum is able to see very little and her vision does seem to be decreasing.

She is finding it increasingly difficult to manage at home by herself.

I find it hard to comprehend that she is to be left in this Impaired state for at least 2 more months. We were under the impression that Urgent meant Urgent

The first 3 appointments were good, but the subsequent treatment has left her very upset and the family very angry.