"Treatment at home"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I am an elderly gent who is disabled and lives alone. Tonight one of the veins in my leg decided to burst. I have had this happen before so knew what to do. But after trying very hard for nearly an hr I couldn't stop the flow so had to call an ambulance. This arrived very quickly and I met Paramedics S Moreland and M Pavey.

They were so kind to me and put me at ease immediately. I could not have asked for better service. I have had to have ambulances before which I might add have always been wonderful. But these two went one step further I felt to put me at ease. The treatment was excellent and they even made sure I ate something before they left as I am a diabetic and hadn't eaten since lunchtime.

Many many complain about the NHS but I have only praise. In fact I would not be here today if not for the prompt actions of Paramedics and the Staff 19 years ago. So all my thoughts go out to you all and my very heartfelt thanks for all you have done for me.

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Responses

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Marine Tank

Thank you for the time to provide our service with feedback. I hope your leg is recovering well.

It is always so very rewarding to hear stories of how are staff are providing such good care to patients when they need it most.

We will pass on your kind words to the ambulance staff involved in your care and I am sure they will be very grateful to read them.

Thank you, again, for taking the time to share your story.

Kind regards


Sara

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