About: Gravesham Community Hospital Gravesham Community Hospital DA11 0DG
I have just waited an hour to have my blood taken which I had to fast for as well. I expected it to be busy and I wasn't wrong!
But I am extremely unhappy with the attitude of the three members of staff who were on duty. They took their time, had no respect that there was standing room only in the waiting room. Each one had more than two breaks out of the room They had lovely "chats" at each other's stations, got their phones out and compared them. Then another member of staff came in to borrow some steps and one of the staff in full view of the entire waiting room stood and had a good gossip having nothing to do with work before they finally decided to return to their station!
To top all that off this particular person came to the door gestured for a gentleman who had just arrived at the back of the room to come straight through. He proceeded to give them a "gift" and after the blood was taken they embraced, he thanked them and left. The staff member then went out of the room for a few minutes!
All this while they were constantly chewing gum. I didn't feel any of the staff respected the fact that the waiting room was full and they needed to work a little bit harder.
They carried on at their own pace regardless.
Due to their attitude I'm not surprised at patients getting upset and abusive.
Each department in the NHS should have "mystery shoppers" who can report on staff attitudes.
Being an ex nurse I am well aware of the problems involved that the public do not know or understand but these members of staffs' attitudes goes above and beyond that.
There is absolutely no excuse for their attitudes. No one goes into nursing for the money it's a vocation. Phlebotomist should have the same attitudes but unfortunately here it seems very sadly lacking.