"Excellent service"

About: Manchester Royal Infirmary

I am writing to thank the staff that saw to me yesterday at both the Walk in Centre and the A&E department.

I had a bad fall which hurt my knee whilst out of town. Without going off track too much my treatment at a much, much, much quieter A&E department on the night of the injury was very unprofessional and I was very disappointed.

After a few days of using the wrong advice given to me by said hospital I was told by NHS 111 to get a second opinion off my home town A&E department at the MRI.

The wait was long but I didn't mind, the amount of people and emergencies these guys and gals have in and out all day every day is unbelievable. Yet, they still manage to be friendly, respectful, extremely helpful and you leave feeling very proud of the NHS and reassured that your treatment and post op treatment is the best for you.

Again thank you all for your hard work.

Story from NHS Choices

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices and Patient Opinion websites regarding you care in the Emergency Department at Manchester Royal Infirmary. It was very kind of you to write and compliment the service, as it is good to receive positive feedback that reflects the hard work and dedication of our staff. It was reassuring to hear that you found the staff to be friendly, respectful and helpful, and that you felt reassured about the care and treatment that you received. We are pleased that your overall hospital experience has been a very positive one. I can assure you that we have passed on your positive comments to the staff involved.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust