"My first appointment"

I had my first appointment at Queen Charlotte hospital yesterday and was disappointed. Especially after I had made a transfer through recommendation. had to wait 1.5 hours to be seen although waiting time indictated 30min wait. Because I had wait I didn't get to book my scan in time as the ultrasound had closed by the time. I got out of my appointment & was told to come tomorrow I said it's too short notice so I couldn't to book it. Then was told to take ticket & wait for bloods, the tickets had run out and I told staff member who said its fine to wait without ticket, when it came to my turn the nurse said they couldn't do it so I went back to the staff and told them & they said they could do it - it was not a great first time experience considering it's suppose to be the best maternity hospital in London. I rang the hospital today to book my scan and the person on the phone was rude.