"Admission to ward 14 Monday 14 th September"

About: Darlington Memorial Hospital

I cannot begin to say how impressed I was with the staff, both medical and ancillary when I was admitted here last Monday night. They were competent, and empathetic at all times. I felt that I was looked after really well as a person and not just a 'bed'.

I was subsequently moved to ward 51 where again I had the same wonderful treatment.

The nurses all work extremely hard and have tricky patients and situations to cope with. Never did they look anything but cool calm and collected.

I should like to thank everyone at the hospital for looking after me so well.

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Responses

Response from Darlington Memorial Hospital

Dear Janet

Thank you for providing feedback on your recent admission to Darlington Memorial Hospital and in particular Wards 14 and 51.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received on both wards.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron and Wards Managers to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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