"An angiogram in CCU at Eastbourne General"

About: Eastbourne District General Hospital

I had an angiogram in the Cardiac Care Unit at the hospital on 21st September. I was very nervous about the procedure, which involves the heart, but the staff who looked after me were the best. All staff were kind, caring, helpful, friendly and professional.

I felt completely safe with them and had absolute confidence in their ability to carry out my procedure.

From arrival to discharge, every member of staff that i encountered was helpful. Apart from the consultant, all gave their first names, and the communication was excellent. I saw a doctor before my procedure who explained everything, and the senior doctor came round afterwards to discuss the results.

During my day stay I was in a small ward with 3 others who were undergoing the same procedure; three of us were women, plus one man. I personally didn't find this a problem. The cubicles were curtained, we were all mobile and able to leave the ward to use the toilets, and the staff were careful to protect our privacy.

I have to return to the hospital for a second heart procedure, and obviously I'm not looking forward to that, but my experience on 21st September means that I can be more relaxed about it.

Thanks to all the staff who looked after me.

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Response from Eastbourne District General Hospital

Dear Ms Mansbridge

Thank you so much for your detailed account outlining your personal experience of undergoing an angiogram in CCU at Eastbourne DGH.

The CCU staff will be very pleased to hear that you found them all to be kind, caring and helpful as well as friendly and professional.

Comments such as these trully reflect their commitment to high quality care and having confidence in the staff treating you is hugely important.

It's kind of you to provide feedback. Please be assured that your posting will be shared with staff.

We send you our kindest regards.