"Uncaring rude staff"

About: North Manchester General Hospital

I visited the A&E with a broken foot bone on the night of 19/9/15.

It took me 2 hours before I was seen by a nurse and after waiting another 2 hours I went back to the nurse complaining about the pain on my foot. They never gave me pain relief but instead told me in a rude manner that I still have a long time to wait before being seen by a doctor who will decide if I need x-ray. It was now 230am and I went back to my house in pain (I didn't know I had a broken bone). Next morning my husband took me to MRI A&E and the nurse saw me in 10 minutes, gave me pain relief and sent for X-ray. Only to discover I had broken bone on my foot and they plastered my foot and gave me crutches.

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Responses

Response from North Manchester General Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

Regards

The Pennine Acute NHS Trust