"I moved to the area and was supposed ..."

What could be improved

I moved to the area and was supposed to be transferred from Oxford Eye Hospital to the optometry department in Manchester in June 2008. I was seen by a surgeon in August 08 and am on a waiting list for an operation. But I still have not been to an optometry check up in all this time - I am supposed to have a check up every six months. The Oxford head of optometry wrote to Manchester in June 08 with all my details but whenever I try to contact Manchester optometry by phone, I get no answer. I have tried via switchboard, you name it. Going into the hospital to try to arrange an appointment (not exactly convenient from Derbyshire) seems the only way. But I think I'll give it a miss and go back to Oxford - at least I have been looked after properly there for the last 27 years. The complete lack of contact from Manchester, even picking up the phone, is a disgrace and does not fill me with confidence.